Here are some frequently asked questions. If you can’t find the answer here or would like specific advice about your own routine, please get in touch at info@ogariolondon.com
Our products are made in the UK where it is illegal to test on animals and we do not export our products to any countries where animal testing is a requirement. In the UK and across the rest of the EU, testing cosmetic products or their ingredients on animals is banned. This means that it is illegal to sell or market a cosmetic product if animal testing has taken place on the finished cosmetic or its ingredients before being sold in the EU.
We ship our products to the UK, Norway, Switzerland and all EU countries
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We do not currently ship our products to the USA.
All products shipped to the EU and the EEA are sent from the Republic of Ireland so no customs duties are due on those goods.
Our deep conditioner and styling mists are concentrated. We recommend using around 50% of what you would use with other products.
For each application of hair masque, we recommend 10ml. This means a 200ml Restore and Shine Hair Masque used once a week should last around 20 weeks.
Similarly, our natural styling products go a long way. 2 to 3 pumps of our styling mist for volume or glossy finish is plenty. Use a little more or little less depending on the needs of your hair.
Fine hair can be prone to tangles. Restore and Shine Hair Masque detangles hair whilst plumping out the cuticle for volume. It has a light formula so won’t weigh the hair down and has leaves no residue or build-up.
For most hair types, we recommend once a week. For Natural Black Hair, we suggest using Restore and Shine Hair Masque every couple of weeks or monthly, depending on how often you wash your hair.
No. We recommend using our Restore and Shine Hair Masque once a week in place of your regular conditioner. Its a deep conditioning treatment developed to add extra moisture to your hair. After you’ve applied it you can leave it in for 10 mins or a couple of hours (leave for longer if the hair is very dry… we have clients who let the hair mask dry into their hair and leave overnight) and rinse. No need to shampoo or condition. If you are leaving in overnight, you simply rinse the next morning and style as normal.
If the hair is dry or damaged it needs moisture to help it back into good condition. We’d recommend using Restore and Shine Hair Masque. It’s a natural hair mask for dry or damaged hair. Use once a week to build moisture in the hair and smooth the cuticle. Adding moisture to hair is an ongoing process. Think of it like your skin. With regular hydration, you can improve the texture and then maintain with a good routine of weekly hair mask treatments.
We’ve been working with hair for a long time and we’ve yet to come across a shampoo or conditioner that can make hair thicker permanently. However, when the hair has moisture, it does plump out the cuticle to leave the hair looking and feeling thicker.
So the key is to add moisture to the hair and to keep moisturising with regular deep conditioning treatments. Use Restore and Shine Hair Masque to add moisture to fine hair.
Frizzy hair is a sign that hair is dry. Basically, if the hair is not well-hydrated it will seek moisture from the atmosphere and frizz is the result. Any hair type can become frizzy but its most common in coarse, dry or curly hair types. It can also be more susceptible to frizz at different times of the year. So, for example, the summer can exacerbate the problems of dry hair.
We believe that prevention is the answer to frizz-free hair. Build a foundation of moisture in your hair with deep conditioning. Weekly treatments with Restore and Shine Hair Masque will give the hair moisture and smooth the cuticle to prevent frizz.
Go to our healthy hair blog to discover our founder’s advice on the subject of healthy, shiny hair. Norris covers a wide range of hair topics, answering questions from hair care to hair styling, sharing his wealth of knowledge from over 35 years of looking after hair.
I write about all aspects of healthy, shiny hair. From preventing frizzy hair to stopping split ends and styling bob hairstyles I share my experience of how to get the best from hair.
Whether I’m working with hair, writing about hair or developing hair care products I stay true to 3 principles.
This is a principle I have adhered to all my hairdressing career and it gets the best results. I like to minimise the heat stress to hair from heated styling tools and take a simpler approach to styling. Over working the hair can leave it dry, damaged and flat. A simple approach is the best way to add volume to hair and keep hair looking and feeling smooth and shiny.
Moisture is the foundation of good hair care. Hair needs a routine of deep conditioning to stay frizz free and retain flexibility and strength. When it has moisture, hair elasticity is maintained, making hair easier to style.
Holistic in the context of hair care is about making sure we eat a healthy, balanced diet and that we feed our hair with nourishing products. Maintaining hydration in the body contributes to good quality hair growth. Using nourishing hair products ensures our hair can retain moisture.
You’ll see these principles threaded through my blogs. My goal is to share the simplest tools and techniques to give you easy ways to care for and style your hair at home.
Ogario London is a salon developed range of natural hair care products. Because we are passionate about our products, delivering the best results is at the heart of what we do.
If you have a question, please get in touch at info@ogariolondon.com.
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